Sertix Group Limited ("Sertix", “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use sertix.co.uk.

We collect personal information that you provide directly to us, including your name, email address, phone number, and property details. We also collect information related to bookings and transactions, as well as limited technical data such as website usage through cookies and analytics tools.

We use your personal data to provide and manage our property certification services, including scheduling inspections, coordinating certified professionals, and delivering certificates. We also use your information to communicate with you, improve our services, and comply with legal and regulatory obligations.

We process your personal data where it is necessary to perform a contract with you, to comply with legal obligations, and for our legitimate interests in operating and improving our services. Where required, we rely on your consent, particularly in relation to marketing communications.

We may share your personal data with certified engineers and service providers to fulfil your booking, as well as with payment processors and relevant partners required to deliver our services. We may also disclose information where required by law or regulatory authorities. We do not sell your personal data to third parties.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. While we take reasonable steps to secure your data, no system can be guaranteed to be completely secure.

We retain your personal data only for as long as necessary to provide our services, fulfil contractual obligations, comply with legal requirements, and resolve any disputes that may arise.

Under applicable data protection laws, including UK GDPR, you have the right to access, correct, or request deletion of your personal data. You also have the right to restrict or object to certain processing activities and to request data portability where applicable. You can exercise these rights by contacting us using the details below.

We use cookies and similar technologies to improve website functionality, analyse usage, and enhance user experience. You can control or disable cookies through your browser settings, although this may affect certain features of the website.

Our website may include links to third-party websites or services. We are not responsible for the content, security, or privacy practices of these external sites, and we encourage you to review their policies separately.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at hello@sertix.co.uk. We may update this policy from time to time, and any changes will be published on this page.